Felicia loves to help, but in order to do that she often needs some information to analyze the problem, because her Crystal ball is undergoing repairs.
You can report bugs, feature requests, crashes and general support questions directly from within PresetMagician. Use the Support Icon in the upper toolbar.
Examples: PresetMagician is crashing or unexpected things are happening
A good description of the problem is important to find bugs! For example, "PresetMagician crashes during plugin analysis" is less helpful than "PresetMagician crashes when analyzing plugin Foobar".
Include a screenshot if possible
It's always a good idea to include the main log file
If you're concerned about sensitive information, you can send the problem report via E-Mail to firstname.lastname@example.org
PresetMagician doesn't log everything into the main log file, because the log file would become huge. Plugin-specific operations are logged to the plugin-specific logs. It's a good idea to include the main log file as well as the plugin-specific log where the problem occured
If an operation like analyzing plugins or exporting presets fails, you can find the plugin-specific log by selecting the plugin in the plugin list and then click the
Plugin Log button in the top toolbar.
Please copy and paste the text and attach it to your problem report.
PresetMagician stores it's log files under
AppData\Local\Drachenkatze\PresetMagician\Logs. The most recent log file is called
To quickly open the log file directory, open your Windows Explorer (Shortcut:
Windows-Key+E) and copy'n'paste the following text into the Windows Explorer's Location Bar: