# Support

Felicia loves to help, but in order to do that she often needs some information to analyze the problem, because her [Crystal ball](https://en.wikipedia.org/wiki/Crystal_ball) is undergoing repairs.

## Easy Mode: Report from within PresetMagician

You can report bugs, feature requests, crashes and general support questions directly from within PresetMagician. Use the Support Icon in the upper toolbar.

## General Problems

Examples: PresetMagician is crashing or unexpected things are happening

* [ ] **A good description of the problem is important to find bugs!** For example, "PresetMagician crashes during plugin analysis" is less helpful than "PresetMagician crashes when analyzing plugin Foobar".
* [ ] Include a screenshot if possible
* [ ] It's always a good idea to include the main [log file](#finding-the-main-log-file)
* [ ] If you're concerned about sensitive information, you can send the problem report via E-Mail to [support-confidential@presetmagician.com](mailto:support-confidential@presetmagician.com)
* [ ] PresetMagician doesn't log everything into the main log file, because the log file would become huge. Plugin-specific operations are logged to the [plugin-specific logs](#plugin-specific-logs). It's a good idea to include the main log file as well as the plugin-specific log where the problem occured

## Plugin-specific logs

If an operation like analyzing plugins or exporting presets fails, you can find the plugin-specific log by selecting the plugin in the plugin list and then click the `Plugin Log` button in the top toolbar.

Please copy and paste the text and attach it to your problem report.&#x20;

## Finding the main log file

PresetMagician stores it's log files under `AppData\Local\Drachenkatze\PresetMagician\Logs`. The most recent log file is called `PresetMagician.log`

To quickly open the log file directory, open your Windows Explorer (Shortcut: `Windows-Key+E`) and copy'n'paste the following text into the Windows Explorer's Location Bar:  `%LOCALAPPDATA%\Drachenkatze\PresetMagician\Logs`

{% hint style="warning" %}
Please make sure that PresetMagician is closed prior sending the log file. Also please don't start PresetMagician before sending the log file, because PresetMagician moves the log file to a second file (like `PresetMagician 2019-02-04 23-58-30-460.log`) and then it's difficult to figure out which log file actually contains the problem
{% endhint %}
